Help / Leads, clients and travellers
Add a traveller to a trip
Build a trip's roster from new people or existing contacts, mark the booking contact, and see what is still missing before booking.
Steps
- Open the trip. It opens on the Members tab with a "Roster" heading.
- Choose "Add traveller".
- In "Traveller is", pick "A new person" or "An existing contact".
- For a new person, fill in First name, Last name, Date of birth, Email, Phone and Options. For an existing contact, search under "Find a contact" and choose them from "Contact".
- Tick "Lead (the booking contact -- needs an email and a phone)" for the one person who books. Only one traveller per trip can be the lead.
- Choose "Add traveller".
What you will see
- The row appears with Name, Age, DOB, Email, Phone, Options and Lead, plus Edit, Up, Down and Remove.
- The date of birth shows masked, as **-**-1984. The full date is only on the person's own page.
- A pill reading "Missing for booking" lists what is absent. Everyone needs a date of birth; the lead also needs an email and a phone. The Members step is not marked done until every traveller has a date of birth.
- Age is worked out from the date of birth.
Common problems
Where are passport and dietary fields?
There are none. A traveller holds name, date of birth, email, phone, an Options note (up to 500 characters) and the lead flag. Put anything else in Options or in the person's Notes.
"Phone must be a full number".
Use something like (415) 555-0100 or +44 20 7946 0958.
"The lead (booking contact) needs both an email and a phone."
Fill both in, or untick Lead.
Travellers made from a website form say "Missing for booking".
Rows created from an enquiry form have names only. Edit each row and add the details.
Remove asked me to confirm.
It removes the row from the roster only. The person's record stays in Contacts.
Related
This article describes CloudCape as it works today. If your screen differs, get in touch.
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